Refunds & Exchanges
There are no refunds or exchanges for custom printed orders from Posterprintshop, as the materials have been expended to manufacture your custom print. If an issue or error has occurred with your print, we will work with you to resolve it, including sending replacement prints when appropriate.
Changes & Cancellations
To maintain our rush processing services, orders are sent to production almost immediately after being placed. An order cannot be changed or cancelled unless we are contacted within 30 minutes of placing the order by telephone at 888-779-2021.
Mounting & Framing
Customer understands Posterprintshop does not mount or frame prints, including canvases, and that all orders are shipped rolled in a protective tube for finishing by the customer.
Installation / Special Projects
Posterprintshop recommends professional installation of any cling or adhesive media types. Posterprintshop is not liable for any issues or damages that occur with installation of media or media not performing as expected. For this reason we recommend professional installation as installers are typically familiar with media or take responsibility for special projects. For DIY projects, we recommend ordering a smaller print on the media you are interested in as a test before placing a larger order.
Customer Understands the Order & Approved the Layout
By completing checkout, you warrant that:
You understand the media type you are ordering by having read it’s description, intended uses and viewed the sample pictures of the media type showing it’s appearance. Posterprintshop is not responsible for customer assumptions on how a media type will work for their application.
If using our Online Order Wizard or Design Tool, you have viewed the proof shown on screen and made available for download and are 100% comfortable with the layout of your image as designed, which could include white space or borders if you have not resized or cropped the image as shown in the Order Wizard. A downloadable proof is available to view your output before continuing with the order.
Customer understands that Posterprintshop does not alter, retouch, or edit uploaded photos and customer understands they will be receiving a print based on the image uploaded, including it’s quality level, which is viewable in the downloadable proof.
Shipping & Handling
Posterprintshop is not the delivery service. Your order will be delivered by the carrier you choose during checkout. Posterprintshop cannot process special delivery requests or notes for special handling at addresses, as we are not the carrier. Customer warrants they are familiar with how USPS and UPS handle deliveries to the shipping address provided and will be available to receive the package if necessary.
Posterprintshop is not responsible for missed delivery attempts or exceptions.
Posterprintshop will ship your order to arrive by the “arrives by” date quoted next to the shipping method you choose. For express shipping methods, if the carrier misses the date, we will work with the carrier to refund your shipping charges.
For USPS Shipping methods, customer understands that:
USPS Priority Mail and USPS Ground Advantage are standard, low cost shipping method and not the best choice when speed or accurate tracking is a priority.
Priority Mail used for shipping poster tubes is not the same as normal one and two day Priority Mail and that it will take up to the ‘arrives by’ date for the order to arrive.
USPS tracking could be inaccurate for USPS expected delivery dates.
USPS tracking may not update even though an order has shipped (USPS often shows ‘label printed’ even after a package has left our facility.
Order will arrive by the ‘arrives by’ date and it is helpful not to focus on the tracking information provided by USPS.
In all cases and for all shipping methods, customer understands the “arrives by” date given in the checkout routine and shown on the order confirmation is the expected delivery date for all orders, and customer agrees they have been presented with the arrives by date and are selecting a method and date that works for their needs before completing checkout.