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Why is custom printed material non-refundable and non-returnable?
Why is custom printed material non-refundable and non-returnable?

Questions regarding refunds and returns.

Updated over 9 months ago

Custom printed material, unlike mass-produced items like clothing bought from a retail store, is uniquely crafted specifically for you. Once your order is placed, our team expends both time and materials to bring your vision to life. Unfortunately, this means that once production begins, the item is of no use to anyone else. T

hink of it this way, a T Shirt from Nordstrom that turned out to be the wrong size can be returned and sold to another person that can wear it. Your custom prints from Posterprintshop cannot be used by anyone else, and the labor and material to create your order have been consumed.

Why can't I return custom printed material?

By agreeing to our terms and conditions at checkout, you acknowledged before completing checkout that your order cannot be returned or refunded. This policy was put in place to ensure clarity and fairness in our transactions.

Descriptions and Sample Photos

We take care to provide thorough explanations and sample photos of each of our media types so that you can get a detailed description of the media type, see it's recommended uses, thickness and even see samples of it in actual use. These pages are meant to help you choose the best media for your application before placing your order.

What if the material doesn't turn out as expected?

Despite providing our detailed explanations and sample photos, we understand in rare occasions a media type just might not have been what you were looking for or work for your special project. It's for these reasons we always recommend ordering a small test print of any media you're not familiar with to test it in your specific application before placing a larger order. Our Terms of Service agreed to during checkout also indicate that we are not responsible for special projects or a media not working for your specific application.

Damages or Errors

In the unlikely case a print is damaged or an error occured in the printing process, we will quickly reprint and reship your order on the same media type as the original order.

Customer Satisfaction

Posterprintshop is the leader in the large format printing with the highest quality media an inks in the industry. In the very rare ocassions a customer is not satisfied with a print or media, it's typically because they missed these important details in our Terms of Service or tried to use a media type they were unfamiliar with.

Thank you for choosing us for your custom printing needs!

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