We're so sorry to hear there is an issue or discrepancy with your order. We'll work with you quickly to determine the cause and resolution. To help us with the next steps, we need to see a picture of the issue or what you are describing.
Media, Size, or Other Print Issues
Please snap a photo of the print(s) with the issue you are describing, along with a photo of the packing list with your order showing the 'inspected by' stamp.
We will compare your photo with the details on your order confirmation (size & media ordered) as well as the source image you uploaded and the proof that was accepted to determine if the print matches what was ordered or if there has been a printing error.
Damaged Prints
If your prints were damaged during shipment, please snap a photo of the damaged prints and the box, so that we can file a claim with the carrier and begin a reprint.
We will get back to you within 24 hours or on the next business day with a resolution.
Once you have photos, open a live chat using the Intercom button in the lower right corner of our site to upload the photos and provide the information requested, or file an Order Issue Report under HELP in our main menu.